Monique Underwood

Monique9@gmail.com

Honolulu, HI

(214) 725-3505

Summary of Qualifications

Senior Oracle Applications Engineer with comprehensive knowledge in Oracle Databases, Oracle Applications technology stack including architecture, installation, configuration, maintenance, cloning and patching, Workflow Mailer, Oracle development tools and UNIX operating systems. Results and goal-oriented individual highly motivated, competent in functioning alone or as an integral team member. Exceptional analytical and problem-solving skills. Excellent verbal and written communication skills.

Experience

Mercury Technology Group March 2011 – present

Principle Analyst

· Advanced Oracle E-Business Suite Software and Database Administration.

· Multiple E-Business Suite upgrades to R12.1.3/ and Oracle database 11.2.0.3.

· Install and patch 11.1.1.6 and 12c Weblogic, OBIEE, BIPublisher, Apex and Apex Listener for new and existing customers.

· Service Desk - Database and Oracle E-Business Suite issue investigation and resolution, code migration, patch analysis, clone and all other E-Business suite issues.

· New client managed server implementations of E-Business Suite versions 11.0.3 - 12.1.3

Consultant April 2009 – March 2011

Oracle Applications DBA

Project: Upgrade R12.1.2 to R12.1.3

· Performed upgrade on control and production instance. Documented and assisted manager upgrade a test instance.

Project: Implement Data guard for R12 E-Business production database

Project: Project technical lead for R12 FA and GL implementation

· Automate GL Journal Import for 20 interfaces

· Modified Journal Approval Workflow for GL Journal Approvals

· Install, patch, configure multi-node Oracle Applications R12.1.1 11gR1 database

· Install and configure Linux OEL 5.3 operating system connected to an IBM DS3200

· Configure and support BI Publisher, Web ADI, Workflow including WF Mailer for FA and GL Journal Approvals

· Oracle E-Business R121.1, database 11gR1 on Linux OEL 5.3 for and Oracle Fixed Assets and GL implementation

Project: Upgrade Oracle E-Business R121.1 to R12.1.2 and apply Apr2010 CPU’s

· JDK_6_20 +

· PSU 11.1.0.7.3

· Upgrade Oracle iAS 10g 10.1.3.4 to 10.1.3.5

· Patch 10.1.2.3 with current patches for Forms , Reports and RSF fixes for 10.1.0.5

Project: Design backup plan,

· Install, configure and write scripts for RMAN

· Train Windows Network Administrator on Oracle and Linux Backups

· Install and configure Symantec Backup Exec Remote Agent and Agent for Oracle on Linux. Backup Exec Version. 12.5 and 2010

Project: Oracle OBIEE, ODI, and 11gR2 database implementation

· Install Oracle 11gR2 database and assist with Linux portion of ODI, OBIEE installation

Project: 11.5.10.2 baseline patches

· Apply baseline patches and troubleshoot resulting customization issues

Project: Built and maintain test systems for Novara

· Install, configure and administer R12.1.3, Apex 4.1 and 11.2.0.2 databases on Linux 5.5

Oracle Corporation Dallas, Texas September 2006 – April 2009

Advanced Customer Service

Solutions Support Center

• Oracle Pacesetter award for Oracle Applications 11i to R12 upgrade.
• Mentor and assist Oracle ATG and Functional team members on ATG technical issues
• Full life cycle database upgrades from 8i, 9i to 10G including post upgrade performance tuning
• Full lifecycle projects from the development stage to post production performance tuning
• R12 upgrade and platform migration from HP-UX (PA-RISC) to Intel HP-UX (Itanium).
• 11i upgrade and Oracle Applications 11i shared APPL_TOP migration from HP-UX to Linux
• Configuration assessments and performance assessments to optimize E-Business environments for 11i and R12 for VLDB
• Maintain internal Oracle Applications 11i and R12 test instances on Linux for Oracle’s Midwest Solution Support Center
• Consulting for issues regarding BI Publisher, Output Post Processor, Discoverer, SSL, cloning, Forms, Apache, Workflow, Concurrent Managers, Autoconfig, multiple and/or shared Appltops, Web nodes, load balancing, F5 Big IP configuration
• Trained in R12 customizing OA Framework, User Management Access Control security, R12 & 11i system administration, Oracle 11g

Hudson Advisors, LLC Dallas, Texas September 2002 - September 2006

Oracle Applications System Administrator and DBA

• UNIX Administrator responsible for the support of 10 Sun Solaris servers (Sunfire 4800, V480, V490 and E450)
• Oracle Applications DBA responsible for production, test and development Instances of Oracle Financials. Oracle Applications technical support for 11i cloning, patching, adlicmgr, adadmin, network printers, workflow and concurrent manager. Full project lifecycle upgrades from 11.5.5 to 11.5.7 to 11.5.9
• Oracle Database Administrator responsible for install, configure, maintain and performance tune databases for custom and vendor supplied applications. Database upgrades from 8i to 9i
• Support Oracle E-Business Functional administrators, .NET developers and Hyperion administrators with any and all technical issues
• Implemented and maintain RMAN integrated with Legato Networker to backup production databases
• Installed, configured and utilized Oracle Enterprise Manager for monitoring events
• Automate DBA support using shell scripts eliminating 8 DBA support hours a day.
• Developed shell scripts for daily database schema clones, and weekly sync of test tables with production and development sync’s on a add need basis
• Automate daily Rman backup, archive log backup, schema export
• Monitor UNIX file system space
• Hyperion backend Administrator on Sun Solaris, backup and recovery. Modified Hyperion load scripts when necessary, monitored data load for performance and tuned as needed.
• Developed PL/SQL Packages to report info to business owner via email
• Created Helpdesk documentation for Installing Oracle client and desktop software including ADI, Discoverer, Jinitiator and Hyperion
• Formulated and monitored policies, procedures, and standards relating to database management including backup procedures, installation of Jinitiator, ADI, Discoverer and 8i, 9i client
• Legato Networker administrator on UNIX and NT using DTL and Data Domain Disk
• Upgraded Applications technology stack to 1.0.2.2 for Discoverer upgrade to 4i
• HP Openview Service Desk system administrator, developer

Work Status

US Citizen

Certifications

ITIL v3

OCP 9i - Oracle Certified Database Professional

Education

Associate in Science (Mathematics) - Dallas County Community College

Classes:

SQL Tuning Workshop by Carlos Sierra, Hector Pujol & Carl Davis

R12 Extend Oracle Applications: Customizing OA Framework Applications

R12 Oracle Applications System Administrator Fundamentals

R12 E-Business Suite Essentials for Implementers

11i Install, Patch and Maintain Oracle Applications

Shell Programming for System Administrator

11i System Administrator Fundamentals

11i Financial Applications Overview

11i/2.6 Implement Oracle Workflow